Turtles: Customer Happiness Advocate (Remote – Canad)
June 23, 2026Golf Carts of ATX: Inbound/Outbound Sales – Remote – English language – No accent preferred
June 23, 2026
Headquarters: United States
URL: https://thepodcastconsultant.com/
The Podcast Consultant (TPC) is a premium podcast production agency helping high-performing clients launch and grow world-class shows. We’re growing fast, our model is evolving, and we’re building the systems and team to match.
The Account Manager is the single point of contact for their assigned clients at TPC. You own the relationship. That means managing communication, driving strategy conversations, keeping production on track, and making sure every client feels like they have a trusted partner in their corner.
This is a relationship ownership role inside a company that’s still building the playbook. This means you’ll need to be someone who can execute with precision in one moment and navigate ambiguity in the next. If you thrive when the answer isn’t always written down yet, this is the right seat.
To apply, please fill out the form below by Friday July 3rd at 11:59pm ET. We will be in touch if we think it’s a good fit.
Role Type: Full-Time, Contract
Location: Remote with fluency in English and ability to work in a U.S. timezone
Reports to: Director of Operations
Salary: $50,000-60,000
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What You’ll Own
Client Relationships
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You are the primary point of contact for your assigned clients.
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You onboard new clients, set expectations, run monthly strategy calls, and maintain communication every week an episode goes live.
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You make clients feel like partners, not just customers getting a service.
Production Liaison
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You sit between clients and the production team, translating concerns in both directions.
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When clients have production issues, you route them to the production team and maintain communication with the client.
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When production flags a submission error, you reach the client with specific, actionable guidance.
Account Health Monitoring
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You track and flag at-risk situations before they become churn, whether it’s missed episodes, late payments, complaints, or just a gut feeling that something’s off.
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You submit a weekly KPI report to leadership covering active clients, at-risk accounts, touchpoint recency, and monthly call completion.
Documentation
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Every touchpoint, concern, call, and incident is documented.
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You keep every client record current, updating lifecycle status, follow-up dates, production flags, meeting notes, and anything else that matters.
What Success Looks Like
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Every assigned client has been touched within the last 15 days.
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Monthly strategy calls happen every month.
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Production errors are caught, communicated, and resolved.
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At-risk situations are identified and escalated before leadership has to ask about them.
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The CRM is a living, accurate record.
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Clients know your name, trust your judgment, and feel well-served.
What We’re Looking For
Non-Negotiables
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2+ years in account management, client success, business development, or a client-facing role.
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Exceptional written and verbal communication. You write clearly, you follow up, and you don’t let things fall through the cracks.
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Highly organized and self-directed. You manage your own calendar, your own follow-ups, and your own accountability without being managed.
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Comfortable with ambiguity. You’ll be handed a playbook, but you’ll also help refine it.
Strongly Preferred
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Experience in a startup, agency, or high-growth environment where you had to build your own cadence rather than inherit one.
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Familiarity with ClickUp, similar tools, or willingness to learn.
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Interest in podcasting, media, or content production. You don’t need to be an expert, but genuine curiosity matters.
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