Shippo: Engineering Manager, Web App (Remote)

Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we’ll deliver success:

As an Engineering Manager for one of Shippo’s web application teams, you’ll lead a cross-functional group of backend, frontend, and fullstack engineers. Your team owns our Order Management system — the foundation that powers merchants’ ability to manage, fulfill, and track their orders — and contributes to product-led UX initiatives that improve the end-to-end shipping experience.

You’ll play a critical role in defining technical direction, driving execution, and growing engineers while partnering closely with Product, Design, and other engineering teams.

Shipping & handling responsibilities:

• Lead, mentor, and grow a diverse team of backend, frontend, and fullstack engineers
• Set direction for the Order Management domain — ensuring scalability, reliability, and maintainability
• Own UX and Webapp core experience improvements that increase merchant success and operational efficiency
• Partner cross-functionally with Product and Design to define roadmaps, deliver high-impact features, and iterate quickly
• Foster a culture of ownership, accountability, and continuous improvement through compassionate candor and clear feedback
• Champion engineering excellence: reliability, performance, observability, and automation across services and web applications
• Own SLAs/SLOs for key Order Management APIs and workflows, driving adoption of best practices across dependent systems
• Lead incident response and root cause analysis with a focus on learning and prevention
• Contribute to the technical roadmap, balancing product innovation with system health and technical debt reduction

Requirements

• 3+ years of experience managing software engineering teams, including hiring, performance, and career development
• 9+ years of overall software engineering experience with a track record of delivering complex, scalable systems
• Strong backend technical foundation (Python, Go, Java, or Ruby) and familiarity with modern frameworks (e.g., Django, FastAPI)
• Proven experience designing, integrating, and maintaining APIs (REST, gRPC, SOAP)
• Strong communication skills, with the ability to influence across teams and disciplines
• Deep customer empathy and a focus on delivering measurable value to merchants
• Experience leading teams through both technical execution and organizational change

Bonus

• Familiarity with React.js and modern JavaScript frameworks
• Experience with SQL and NoSQL databases (e.g., DynamoDB)
• Exposure to event-driven architectures and queue systems (e.g., Redis, Kafka, NSQ)
• Experience managing external vendor integrations and partner APIs

$175,000 – $238,000 a year

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $175k to a max $238k annual salary. Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply – including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.

We leverage AI to review all resumes during the application phase to ensure fairness, comprehensively evaluate each submission, and mitigate bias. However, all decisions at every stage of the process are made by a real person.