ServiceNow: Advisory Solution Consultant – CRM

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the Role

Join ServiceNow’s Solution Consulting team and help bring CRM and Industry Workflows to life. You’ll partner with sales, product, and customers to transform experiences through automation, AI, and digital innovation — all while having fun figuring out how to make complex systems feel simple for your customers.

This is a senior pre-sales role in the Pacific Northwest commercial segment, supporting a high volume of dynamic accounts. You’ll thrive here if you get energized by jumping between customers, telling compelling stories, and showing multiple organizations the real value of innovation.

What You’ll Do

• Lead discovery and demo sessions that uncover customer challenges and show how CRM, Customer Service, Field Service, and Industry solutions can make a difference.
• Configure and tailor demos — troubleshoot tricky setups, build AI agents, and create hands-on, memorable experiences that make customers say, “Wow, that’s possible?”
• Collaborate with sales teams, translating complex capabilities into stories that stick with both business and technical audiences.
• Stay on top of product releases and AI features so your demos are always fresh, exciting, and relevant.
• Help shape team culture and support marketing/customer events — whether virtually or in person.

Your Superpowers:

• Not afraid to roll up your sleeves — you love digging into complex demo setups, building AI agents, finding creative workarounds, and turning tricky configurations into stories customers remember.
• Excellent communicator and storyteller — you know how to make your message land in any room (in person or virtual).
• Curious, adaptable, and hungry to learn — eager to master the full CRM, Industry, and AI suite.
• Collaborative, resourceful, and creative — you see possibilities where others see roadblocks.

What We’re Looking For

Experience & Skills:

• 7+ years in pre-sales solution consulting or sales engineering, ideally with Enterprise Applications, CRM, or Customer Experience solutions.
• Bonus points for experience in Manufacturing, Technology Providers, or Telecommunications.

For positions in this location, we offer a base pay of $146,625 to $241,950, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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