Retensa: SaaS Software Technology Manager (Remote)

Who We Are: 68 out of every 100 employees don’t like their jobs. That’s a crazy number, right? But there is hope. Retensa helps to improve employees’ lives at work. Today, people use our technology in 59 countries and 22 languages, and we think it can be even more. You could be a part of that. There is a .2% chance that we will change the world (which may not seem like much…but what are the chances at your current job?). Along the way, if you work at Retensa, it’s important to us that you like what you do. So here is what we want from the person to manage our Web Application. If this sounds like you, apply to discuss how we can make a difference together.

What Our Clients Say:

Retensa Reviews 2025 – Company Details, Pricing & Features | G2

Who You Are: To be successful, our next hire must thrive in a fast-paced environment tackling multiple projects and competing demands. A great candidate has contributed to all aspects of a SaaS platform: product design, UI/UX, client implementation, security, and scaling to millions of users. We’re looking for someone who understands and values the full SDLC of modern Agile software development, including requirements gathering, planning, road mapping, development team management, user testing, and proactive client communications.

What We Believe: Retensa is focused on our vision: “To create workplaces where every employee is engaged by what they do and inspired by who they work for”. As the leader of our Technology team, you’ll be at the forefront of global software, predictive AI, and Talent Management. And by contributing toward the vision, your effort can help millions of employees in thousands of companies enjoy meaningful and fulfilling work.

What You Will Do:

As the SaaS Technology Manager, you’ll own the full product lifecycle, from vision to delivery, for Retensa’s SaaS platforms. You’ll be the bridge between client needs, business goals, and technical execution, ensuring our products deliver value, scale effectively, and remain competitive.

1. Lead Product Strategy: Contribute to product vision, roadmap, and priorities aligned with company goals and market opportunities.
2. Drive Execution: Translate requirements into clear functional specs, user stories, and sprint deliverables to guide development plans.
3. Collaborate Cross-Functionally: Partner with engineering, design, marketing, and client success teams to deliver high-impact features on schedule.
4. Champion Client Needs: Interact with Client Support to gather user feedback, analyze product usage data, and integrate insights to inform product priorities and improvements.
5. Innovate: Monitor evolving industry trends and shifts to innovate solutions for competitive advantage
6. Optimize Product Performance: Track and analyze key product success metrics to ensure adoption, satisfaction, and overall business impact.

Qualifications/Skills:

• 5+ years of experience leading or managing a SaaS or cloud-based Web application development team
• Proven track record bringing innovation to on-demand SaaS software
• Strong ability to source and prioritize needs from internal and external stakeholders
• Interest in helping companies create workplaces that engage, inspire, and retain employees
• Ready to take the lead and bring their ideas forward
• BA/BS required in Information Systems, IT, Computer Science, MIS, or similar
• Excellent communication and stakeholder management skills
• Ability to balance strategic thinking with hands-on execution
• Strong understanding of data security, compliance (GDPR, SOC 2, ISO 27001) and integration frameworks
• Hands-on knowledge of modern SaaS architecture (microservices, APIs, cloud hosting, CI/CD)
• Experience integrating third-party APIs, authentications systems (OAuth, SAML) and automation tools

Nice to have:

• Formal Agile training
• PMI (or similar) certification
• AWS Cloud Practitioner or equivalent certification
• Background in programming, UI/UX, or QA experience
• Experience with Jira or similar online task tracking experience
• Experience managing remote and part-time employees

Time: Full time, HQ’d in New York City

What We Offer:

• Remote, almost no travel/commute required (3x per year)
• Flexible work arrangements
• Competitive salary commensurate with experience & qualifications
• Flexible paid time off (PTO) and company holidays
• Growth, development, learning reimbursements
• Meaningful stake in the company via equity
• Regular social events, birthday holiday off, and company-sponsored lunches via Grubhub.
• The opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it!
• A chance to make a difference in how the world works

Compensation:   $90K – $120k

To apply, please submit your resume and cover letter to the:  Retensa Careers Site

We look forward to hearing from you.

 Due to the high volume of applicants, we may only be able to contact qualified candidates.

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