Mekari: Re-Implementation and Re-Training Specialist (Mekari Jurnal)

Mekari is Indonesia’s no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.
In our 10+ years of journey we have reached over 1 Million platform users, and we’re not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia’s software standard.

Job Description:

• Lead Re-Implementation & Training: manage the complete re-onboarding process for Mekari Jurnal’s cloud accounting platform, guiding existing and returning clients through end-to-end system re-implementation and user re-training.
• Customized Client Training: design and deliver engaging, tailored training sessions covering Jurnal’s key features—such as automated bookkeeping, financial reporting, inventory and warehouse management, expense tracking, budgeting, and real-time dashboard analytics.
• Client Engagement: conduct regular business reviews to capture evolving requirements and ensure Jurnal’s configuration remains aligned with clients’ accounting workflows, compliance needs, and operational goals.
• Consultative Support: provide best-practice guidance on using Jurnal’s tools (e.g., automated bank reconciliation, multi-branch financial consolidation, invoice and billing automation, and API integrations) to maximize efficiency and accuracy.
• Issue Resolution: troubleshoot client issues related to accounting modules, integrations, or reporting, and coordinate with internal teams to implement effective solutions.
• Data Analysis: analyze client usage patterns and financial data to identify process gaps, training needs, and opportunities for optimization.
• System Configuration: configure Mekari Jurnal accounts, roles, and permissions to meet specific client requirements, ensuring seamless integration with existing business systems and third-party applications.
• Administrative Tasks: prepare weekly progress reports detailing training outcomes, implementation milestones, and client satisfaction metrics.

Requirements:

• Bachelor’s degree in any major.
• Minimum 1–2 years of experience in training, customer success, after-sales, or a related role (e.g., technical support, implementation) within a SaaS or technology company—experience with accounting or finance software is a strong plus.
• Basic accounting knowledge is required; experience using any accounting system is highly valued (familiarity with Mekari Jurnal is an added advantage).
• Strong instructional design, facilitation, and analytical skills; able to adapt content to diverse learning styles and client needs.
• Comfortable working with numbers and interpreting financial data.
• Excellent written and verbal communication skills to engage finance teams, operations staff, and management.
• Strong interpersonal and teamwork abilities for effective collaboration with internal and external stakeholders.
• Familiarity with cloud accounting or ERP platforms and financial reporting tools.
• Proficiency with productivity and web-presentation tools (e.g., Microsoft Office, Google Workspace).
• English proficiency is strongly preferred.
• Knowledge of accounting principles, tax compliance, or financial best practices is advantageous.
• Experience with Mekari Jurnal or similar cloud accounting/ERP solutions is preferred.