[Hiring] Customer Support Representative @Pennant Education

Pennant Education is a global provider of technology education and workforce upskilling, offering industry-recognized certification and training programs in areas such as cybersecurity, automation, data science, and coding for both K-12 learners and adults. The organization is committed to helping students and professionals succeed in a digital economy with flexible, engaging learning experiences.

As a Remote Customer Support Representative at Pennant Education, you will be a key point of contact for learners, parents, and partners seeking assistance or information about courses, platforms, and services. You’ll provide timely, friendly, and accurate support across multiple communication channels (email, phone, chat), helping users troubleshoot issues, understand learning resources, and navigate our online systems. Your role directly contributes to learner satisfaction and the overall success of our educational programs.

Tasks

Respond promptly to inbound customer inquiries via email, phone, chat, or ticketing systems.

Troubleshoot technical issues related to enrollment, course access, platform navigation, and login problems.

Document support interactions, track issues, and follow up to ensure resolution.

Escalate complex technical or instructional issues to specialist teams as appropriate.

Provide clear guidance on Pennant Education products, services, and policies.

Maintain a high level of professionalism and empathy in all interactions.

Contribute to support knowledge base articles and FAQs based on recurring issues.

Collaborate with cross-functional teams to improve user experience and support processes.

Requirements

Previous experience in customer support, technical support, or education support roles.

Familiarity with online learning platforms or educational technology tools.

Experience documenting procedures or contributing to knowledge bases.

Problem-solving mindset and ability to learn new systems quickly.

Benefits

Competitive hourly pay or salary

Remote or hybrid work options

Flexible scheduling

Paid training and onboarding

Health, dental, and vision insurance

Paid time off (PTO), sick leave, and holidays

401(k) with company match

Opportunity to support learners in a fast-growing ed-tech organization.

Work remotely with a flexible environment.

Contribute directly to improving learner outcomes and satisfaction.

Grow your skills in customer support, problem solving, and digital tools.