Close: Customer Success Associate
March 27, 2026Printeez: Bilingual Customer Service & Tech Support Agent
March 27, 2026
Headquarters: Washington, DC
URL: https://engaged-md.com
You’re an experienced engineer with exceptional skill and leadership ability, capable of making an impact across our product ecosystem. We’re EngagedMD and we have a patient journey application used by more than 3 million users nationwide and internationally since its launch. We continue to see enormous growth and adoption from medical clinics across multiple markets. This is an exciting opportunity to join us in our mission to help carers carry on caring.
You will have the opportunity to architect backend infrastructure and develop new features for our customers while also closely collaborating with our Platform, Product and Customer Success teams.
This fully remote role reports to our Director of Engineering and candidates are required to reside in the United States. This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role.
What You’ll Do
- Design, build and maintain backend services and APIs using TypeScript and modern Node.js frameworks
- Lead system design efforts for new and existing platforms, including service decomposition, data modeling, scalability and reliability considerations
- Own complex backend domains end-to-end, from initial architecture through implementation, deployment and long-term maintenance
- Drive technical direction and standards across the backend stack, including coding practices, service boundaries, observability, error handling and performance
- Make pragmatic architectural tradeoffs that balance delivery speed with system quality and long-term maintainability
- Collaborate closely with product, frontend, and infrastructure teams to deliver scalable, reliable product capabilities
- Identify and proactively address technical debt, scalability bottlenecks, security concerns and operational risks
- Mentor and support engineers through code reviews, design discussions and hands-on technical guidance
- Contribute to incident response, root-cause analysis and improvements to system resiliency
Technical Focus Areas
- TypeScript and Node.js backend development
- API design (REST, GraphQL, or equivalent)
- Databases, schema design and data consistency
- Distributed systems fundamentals (scalability, fault tolerance, eventual consistency)
- Cloud-based deployments and production operations
What You’ll Bring
- 8+ years of professional software engineering experience, with significant backend focus
- Deep expertise in TypeScript and building production backend services
- Strong system design skills, with experience designing and evolving large-scale or business-critical systems
- Proven ability to operate autonomously and make sound technical decisions in ambiguous environments
- Experience balancing long-term architectural quality with short-term delivery needs
- Strong communication skills; able to clearly explain technical concepts to engineers and non-engineers
- A mission-driven orientation to all you do
- Ability to thrive in a small, fast-paced organization
- Bachelor’s degree or equivalent career experience
It’s Also Nice If You…
- Have at least a passing familiarity with the fertility industry and/or experience in healthtech with a focus on patient journey software
- Have successfully worked remotely with distributed teams in the past
What We Offer
- Competitive compensation and equity
- Medical, dental, and vision coverage heavily subsidized by the company
- Open Paid Time Off
- Paid family and medical leave
- Generous paid holidays
- 401(k) retirement savings plan
EngagedMD is an equal opportunity employer. We’re committed to diversity, equity, and inclusion. We believe our company and products are made better by the varied perspectives of our employees, each of whom we seek to empower and support in their individuality. We hire our team members on the basis of merit, qualifications, and the needs of our business in order to best achieve our mission to help carers carry on caring. Pursuant to this commitment, EngagedMD will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact peopleops@engagedmd.com.
About EngagedMD
At EngagedMD, we embrace a mission-driven culture where committed individuals come together to make a real impact in healthcare. Our core values of integrity, collaboration, impact, recognition and growth inform how we work together. They also make possible our culture of belonging and excellence where our team members can be themselves, grow professionally, do their best work, and be rewarded for it. Join us today in our mission to help carers carry on caring.
To apply: https://weworkremotely.com/remote-jobs/engagedmd-staff-software-engineer
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