An Intermediate Care Technician’s Steadfast Service 

When former Army Sgt. Collin O’Donnell, now a current Department of Veterans Affairs (VA) physician assistant (PA) resident, found the Intermediate Care Technician (ICT) program through a USAJOBS search, he knew he had discovered something special. The ICT program gives former service members a meaningful way to continue serving, this time in the health care field. From assisting in emergency departments to supporting primary care teams, ICTs play a vital role in helping Veterans receive timely, compassionate, and expert care—all while building a rewarding career in health care. Read on to learn more about Collin O’Donnell’s experience in the program and “find your why” to apply. 

How did you first hear about the ICT program? 

“After completing my undergraduate degree at the University of North Carolina (UNC) Chapel Hill, I wasn’t able to go directly to PA school because of funding and prerequisite class requirements. I looked on USAJOBS for opportunities I could pursue with my undergraduate degree, and I found a posting for the ICT program. I researched it and thought it would be an incredible opportunity to get clinical contact hours, network, and learn more about the medical field. I worked in the emergency department in Durham, NC, which was right up my alley.” 

What was it about the ICT program that seemed enticing or interesting? 

“There’s so much about the program that’s enticing—the ability to practice near the scope that I had as a combat medic, get paid a decent wage, and, best of all, work with other Veterans. I loved that I could give back to my brothers and sisters in arms. The entire team at the Durham VA Medical Center (VAMC) was also incredibly welcoming and supportive.” 

What has your experience been like caring for other Veterans? 

“To work with other Veterans is a dream for me. My family is full of Vets who I grew up idolizing, and after I became a Veteran myself, I surrounded myself with Veteran friends at UNC’s Carolina Veterans Organization. I just find it easier to talk with other Veterans. We have our own language and mannerisms, and when someone speaks your language, you feel more open. This connection helps me better serve and understand them. In the emergency department, you see people on their worst days, so if there’s anything I can do to help them feel better or more comfortable, then I am all about it!” 

How did working at VA (and working as an ICT) support your interest in going to PA school? 

“I was undecided about whether or not I wanted to go to graduate school and become a PA after undergraduate school. I needed time to figure out if non-combat medicine was for me or not, and the ICT position afforded that to me. It really allowed me to explore different aspects of medicine, and I learned a ton about how a real health care system operates. It was almost like a pre-PA school residency, and I’m forever grateful for the experience. I also think that one of the most formative things for me was working closely with VA’s nursing service, which helped me understand their mission and daily struggles. Understanding their perspective makes me a much better provider and coworker.” 

What’s one piece of advice you would give to someone thinking of applying to the ICT program? 

“If you were an Army combat medic, Air Force med tech, or Navy corpsman, this is a fantastic option for exploring medicine, getting into the Federal system, and getting paid a living wage to do it. You’re also eligible for full employee health benefits and to add on to your Federal retirement. Apply!” 

Work at VA

It’s never too early to think about your next step. If you’re all about Veterans like we are, put your health care skills to work through VA’s ICT program.