NCR Voyix: Oracle CRM Field Service Consultant

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Description: Oracle EBS CRM Developer (On‑Prem + Fusion) – 4 Years Experience

Position: Oracle EBS / Oracle Fusion CRM Technical Developer
Experience: 4 years
Key Expertise: CRM (Service Request, Task, Incident Management)
Location: Gurugram
Type: Full-time

About the Role

We are seeking an Oracle Technical Developer with strong hands-on experience in Oracle EBS CRM modules particularly Service Request, Task Management, and Incident Management along with exposure to Oracle Cloud Fusion CRM. The candidate should be capable of developing custom solutions, integrations, and enhancements across CRM processes.

Key Responsibilities

• Develop and support Oracle EBS CRM modules, including Service Requests (SR), Tasks, Incidents, Contact, Customer, Site, and related components.

• Customize and enhance CRM workflows, D2K forms, reports, APIs, and business events.

• Develop PL/SQL packages, procedures, views, and performance‑optimized CRM queries.

• Build and support integrations between EBS CRM ↔ Fusion, using REST/SOAP services

• Perform issue analysis, debugging, and resolution for CRM-related defects.

• Collaborate with functional teams to translate CRM business requirements into technical designs.

• Prepare technical design documents, test cases, and release deployment artifacts.

Required Skills

• Bachelor’s degree in computer science, IT, or related discipline.

• 4–5 years of hands-on experience in Oracle EBS R12 CRM modules.

• Strong experience with CRM components:

  • Service Request (SR), Tasks, Incidents

  • Customer/Sites

• Strong skills in:

  • PL/SQL

  • Oracle Forms, Workflows ,AOL objects

  • XML Publisher / BI Publisher

  • Web services integrations

• Good understanding of Oracle EBS CRM architecture, tables, and APIs.

• Experience with Oracle Fusion Cloud CRM (basic to intermediate).

• Good understanding of Unix and shell scripting.

• Experience in performance tuning of CRM modules.

Preferred/Good-to-Have Skills

• Experience with OA Framework (OAF).

• Knowledge of D2K forms development.

• Exposure to OIC integrations.

• Business Events & Workflow customizations in CRM.

• Experience with CRM-related integrations (e.g., CTI, third-party service tools).

Soft Skills

• Strong communication and problem-solving skills.

• Ability to work independently and collaboratively with functional/business users.

• Attention to detail and strong ownership mindset.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”