HubSpot: Senior Director, Talent Acquisition Operations & Programs

Role Summary

Our mission at HubSpot is to help millions of organizations grow better. When it comes to growing our organization, we believe the future of hiring is Human-Led and AI-Accelerated — using automation, intelligence, and data to eliminate low-value work, surface better insights, and enable recruiters to focus on what humans do best: judgment, connection, and decision-making.
As Senior Director of Talent Acquisition Operations & Programs, you will be central to bringing that vision to life by embedding AI and automation into how Talent Acquisition operates at scale. This is a highly strategic role with enterprise-level accountability responsible for transforming Talent Acquisition Operations from a reactive support function into a product-driven platform that delivers predictable, scalable outcomes across hiring, mobility, and early talent.
Reporting to the VP of Talent Acquisition & Mobility and leading a global team, you’ll partner closely with senior stakeholders across People, Finance, Legal, and Technology to ensure our hiring, mobility, and early-career strategy is built to last—and built to scale. This role is ideal for a leader who wants to shape the future of Talent Acquisition — combining human judgment with AI and automation to build systems that scale with integrity, speed, and impact.

What You’ll Do

• Champion a Human-Led, AI-Accelerated approach to Talent Acquisition by identifying, piloting, and scaling automation and AI capabilities that increase recruiter productivity, strengthen interviewer effectiveness, improve decision quality, and reduce manual, reactive work.
• Design systems and principles that reduce escalation, increase autonomy, and allow Talent Acquisition to scale without relying on heroics or brute force.
• Lead a multi-pillar organization spanning Core TA Operations, TA Coordination, Talent Mobility & Immigration Programs, and Emerging Talent Programs.
• Manage and develop experienced senior leaders, creating clarity, accountability, and durable structures across complex, highly visible domains.
• Build operating models and leadership structures that intentionally separate strategy and system design from day-to-day execution, ensuring decisions are made at the right level across the organization.
• Establish Talent Acquisition Operations as a product-minded center of excellence, with clear ownership, roadmaps, and ROI discipline across tools, processes, and programs.
• Partner with People Analytics to define performance drivers, operational levers, and leading indicators across hiring, mobility, and early talent.
• Oversee the TA technology ecosystem with strong governance, ensuring every tool has a clear owner, roadmap, and value review cadence.
• Exercise sound judgment in regulated and high-risk domains, balancing speed, experience, quality, and compliance at enterprise scale.

What You’ll Bring

Required Qualifications

• 10+ years of experience in Talent Acquisition Operations, Recruiting Operations, or Workforce Operations, with global, enterprise-level leadership scope.
• Demonstrated ability to lead AI and automation adoption in Talent Acquisition or adjacent domains, using technology to eliminate low-value work and materially improve productivity and outcomes.
• Proven experience leading leaders across operations, programs, and regulated domains in a global environment.
• Demonstrated success designing or re-architecting TA operating models—not just running existing systems.
• Deep expertise in designing and governing TA technology ecosystems, optimizing end-to-end workflows, and partnering with Workforce Planning to enable long-term hiring strategy.
• Ability to operate effectively through ambiguity, change, and growth while maintaining strategic clarity and prioritization.
• Experience building durable operating systems that continue to deliver outcomes beyond the tenure of the leader who designed them.
• Strong cross-functional influence skills, with experience partnering closely with Finance, Legal, People Operations, Analytics, and HR Technology teams.
• Data-driven approach to decision-making, with experience translating insights into durable operating principles and outcomes.

Nice-to-Have Qualifications

• Background supporting hiring operations and strategy on a global scale, including expanding into new countries and markets.
• Experience evolving immigration, mobility, or early-career programs from transactional execution to strategic advisory models.
  
• Prior experience in high-growth or scaled technology organizations with complex hiring needs.